Terms and Conditions Page

1. Introduction

Welcome to Waggingreens! These terms and conditions outline the rules and regulations for using our website. By accessing this website, you agree to comply with these terms. Please do not use our website if you disagree with any part of these terms.

2. Definitions

• “Waggin’ Greens Ltd” refers to the incorporated/registered company under which Waggingreens trades
• “Waggingreens” refers to our e-commerce platform.
• “User” refers to anyone who accesses or uses our website.
• “Seller” refers to individuals or businesses listing sustainable pet products for sale.
• “Buyer” refers to individuals purchasing products through our platform.
• “You” and “Your” refer to you the “User”, “Seller”, and or “Buyer”

3.  Cookie Policy for Waggingreens

Welcome to Waggingreens! We use cookies on our website to enhance your experience. By accessing www.waggingreens.com, you agree to our use of cookies in accordance with our Terms and Conditions and Privacy Policy.

What Are Cookies?

Cookies are small text files that are downloaded to your computer or other devices when you visit a website. They allow us to remember and store information about how you use our site. Most interactive websites use cookies to provide personalized and responsive services.

How We Use Cookies

1. Functionality Cookies: We use cookies to enable specific features and make it easier for visitors to use our website. For example, cookies help us remember your preferences, such as language settings or login details.
2. Necessary Cookies: Some of our affiliate and advertising partners may also use cookies. These are essential for the functioning of certain areas of our website.
3. Subscription Services: If you subscribe to our newsletter or email notifications, cookies may be used to remember your registration status. This ensures that you receive relevant notifications.
4. Form Submissions: When you submit data through forms (e.g., contact pages or comment forms), cookies may store your details for future correspondence.
5. Social Media Integration: We use social media buttons and plugins that allow you to connect with your social network. Social media sites (such as Facebook and LinkedIn) may set cookies to enhance your profile or contribute to their data for various purposes outlined in their privacy policies.
6. Analytics and Performance: We employ analytic services to understand the effectiveness of our content and user interests. Web beacons and tracking pixels help us count visitor numbers and track individual user access. This information is used for statistical purposes and does not personally identify users.

Cookie Duration

The cookies we collect are used for technical purposes (website functionality) and are typically stored for 1 to 5 years in line with international standards.

Managing Your Cookie Preferences

Most browsers on computers, smartphones, and other web-enabled devices are set up to accept cookies by default. If you wish to change your cookie preferences for our website or any other site, consult your browser’s “help” function for instructions. Keep in mind that disabling cookies may impact certain features and functionalities on our site.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our website. You approve of immediately removing all links to our website upon request. We also reserve the right to amend these terms and conditions at any time. By linking to our website, you agree to be bound to and follow these terms and conditions.

Removal of links from our website

If you find any link on our website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

 

4. Use of the Platform

1. You must be at least 18 years old to use this website.
2. You agree not to use the platform for any illegal or unauthorized purpose.
3. We reserve the right to terminate or suspend your account if you violate these terms.

5. Product Listings

1. Sellers are responsible for accurate product descriptions, pricing, and availability.
2. We do not endorse or verify the quality of the products listed.
3. Buyers should review product details carefully before making a purchase.

6. Transactions

1. Transactions occur directly between Buyers and Sellers.
2. We are not liable for any disputes, losses, or damages arising from transactions.
3. We recommend using secure payment methods.

7. Privacy

1. We collect and process personal data according to our Privacy Policy.
2. By using Waggingreens, you consent to our data practices.

8. Intellectual Property

Unless otherwise stated, Waggin’ Greens Ltd, and/or its licensors own the intellectual property rights for all material on www.waggingreens.com. This website and its contents are protected by copyright, trademark, and other laws of the United Kingdom. We and our licensors reserve all rights not expressly granted under these Terms and Conditions.

 

You may access this website subject to restrictions set in these terms and conditions, herein:

1. Sellers retain ownership of their product images and descriptions.
2. Users may not sell, reproduce, duplicate, modify, copy, or distribute content or material from the website without permission
3. Users shall not use the “Waggin’ Greens Ltd”, Waggingreens name, or logo, either alone or in combination with other words or design elements. You may not use any of the foregoing names, marks, or logos in any press release, advertisement, or other promotional or marketing material or media, whether in written, oral, electronic, visual, or any other form, except if expressly permitted in writing by us.

You will comply with all applicable laws in accessing and using this Website.

9. Limitation of Liability

1. We are not liable for any direct, indirect, or consequential damages.
2. We do not guarantee the accuracy or completeness of product information.

10. Changes to Terms

1. We may update these terms periodically. Check back for any changes.
2. Continued use of Waggingreens constitutes acceptance of the updated terms.

11. Opening a Case on Waggingreens

When a buyer encounters an issue with an order on Waggingreens—whether it’s a return, refund request, or another problem—the following steps apply:

 

1. Contact the Seller: Buyers should first reach out to the seller directly using the “Help with Order” link within their account. Sellers are expected to respond promptly to messages from buyers.
2. Seller Response Time: If the seller doesn’t respond within 48 hours or is unable to resolve the issue, buyers can open a “case.”
3. What Is a Case?: A case is a formal notification to Waggingreens that the buyer and seller couldn’t resolve the issue independently. Waggingreens steps in to assist in resolving the case.
4. Possible Outcomes:

1. Automatic Closure and Refund: In some cases, Waggingreens may automatically close the case and issue a refund.
2. Further Review: Waggingreens may review the case further, facilitating communication between both parties to find a resolution.

Important Considerations:

1. Waggingreens Account: Buyers must have a Waggingreens account to open a case. If a buyer used guest checkout, they’ll need to register for an account before proceeding.
2. Single Dispute Resolution Method: Buyers can only use one dispute resolution method against sellers on Waggingreens. If a chargeback has been filed with their credit card company, they cannot simultaneously open a case. If a chargeback occurs after opening a Waggingreens case, the Waggingreens case will be closed.
3. Stripe/Paypal Payments: For buyers who paid through Stripe or Paypal, Waggingreens may advise them to contact Stripe or Paypal directly for a refund.

 

Case Eligibility and Purchase Protection Program

Case Eligibility Criteria:

1. Time Frame: To open a case on Waggingreens, an order must meet the following criteria:

1. The order falls within the eligible time frame based on the estimated delivery date (if applicable) or processing time and “ship by” date.
2. The buyer has reported the issue to the seller within the order section.

iii. The seller has been given 48 hours to resolve the issue.

1. Reasons for Opening a Case:

1. The item never arrived.
2. The item arrived after the estimated delivery date window.

iii. The item arrived damaged.

1. The item does not match the listing description.

12. Waggingreens’s Purchase Protection Program:

We believe that buyers should always receive what they ordered or get a refund. When expectations aren’t met, Waggingreens steps in to support buyers. Here’s how our Purchase Protection Program works:

1. Full Refund Scenarios:

1. Items that never arrive.
2. Items that arrive after the estimated delivery date window.

iii. Items that arrive damaged.

1. Items that significantly differ from the listing description or photos.

1. Specific Criteria:

1. On-Time Delivery: Items should be shipped within the seller’s stated processing times and delivered to the buyer’s provided address. Late delivery due to forces beyond the seller’s control (e.g., carrier strikes, natural disasters) does not qualify.
2. Undamaged Items: Items should arrive undamaged and be packaged to withstand handling during transit.

iii. Matching Description: Items received should not significantly differ from the listing description or photos. Examples of qualifying scenarios include color discrepancies, design variations, missing parts, incorrect quantities, authenticity issues, and misrepresented condition.

1. Exclusions Apply: Waggingreens’s case system reviews cases, and eligible buyers must have a registered account in good standing. Abuse of the program may result in exclusion

 

Ineligible Disputes and Case Resolution

Ineligible Disputes:

The following disputes and transactions are ineligible for the case system unless required by law:

1. Altered or Used Items: Items that have been altered, used, washed, or discarded after receipt.
2. Return Agreement: Items returned without a prior return agreement.
3. Expectations vs. Description: Items accurately described but not meeting the buyer’s expectations.
4. Shipping Costs: Disputes related to shipping costs.
5. In-Person Purchases: Transactions made in person.
6. Non-Waggingreens Payments: Transactions where payment is not processed through Waggingreens Payments guidelines.
7. Local Warranty or Return Laws: Disputes covered by local warranty or return laws applicable to a seller or their product.

Case Resolution Process:

1. Automatic Closure:

1. Waggingreens usually resolves and closes cases automatically on behalf of the buyer and seller.
2. Waggingreens may resolve the case on the seller’s behalf, including issuing refunds if payment was made via Waggingreens Payments.

1. Investigation and Communication:

1. In some cases, further investigation may be necessary to resolve the case.
2. Each case remains open until a resolution is reached.

iii. Waggingreens may reach out to provide additional information, and timely responses are essential.

1. Sellers must respond within 2 calendar days.

1. Pre-48-Hour Resolution:

1. Waggingreens reserves the right to resolve order issues before the 48-hour window.
2. Reasons include seller inactivity, harassment, refusal of service, manipulation, or undermining the case system.

iii. Sellers cannot require buyers to close cases as a condition for dispute resolution.

13. Off-Platform Transactions: Keeping Our Community Safe

At Waggingreens, we prioritize community safety. To achieve this, we’ve implemented Waggingreens Payments, our Purchase Protection Program, and our Case System to safeguard our members in case of order issues. However, these protections do not extend to transactions conducted outside of Waggingreens, even if the initial connection occurred on our platform.

Prohibited Off-Platform Activities:

1. Offers Outside Waggingreens:

1. Making offers to buy or sell items outside of Waggingreens is not allowed.
2. Encouraging buyers to complete transactions through other venues is also prohibited.

1. QR Codes and Redirects:

1. Using QR codes or other methods to direct users away from the Waggingreens platform is not permitted.

 

Please note the following points:

1. Transaction Completion:

1. Transactions initiated on Waggingreens must be completed within our platform.
2. The price stated in each listing description should accurately represent the sale.

1. Seller Responsibilities:

1. Sellers must not alter item prices after a sale to avoid transaction fees.
2. Misrepresenting an item’s location or using another user’s account without permission is strictly prohibited.

 

14. PROHIBITED ITEMS POLICY FOR DOG FOOD ON WAGGINGREENS

Waggingreens is not a curated marketplace, but we do have guidelines in place to ensure safety and consistency. We prohibit certain types of items for various reasons, including legal risks, alignment with our values, and member well-being. This policy outlines what is restricted or prohibited on Waggingreens.

Zero-Tolerance Approach:

1. Prohibited Items: We maintain a zero-tolerance policy for prohibited items, especially those that are unlawful.
2. Seller Accountability: Sellers violating this policy may face immediate account suspension or termination, as outlined in our Terms and Conditions.

Agreement and Enforcement:

1. Terms and Conditions: By opening a Waggingreens account, you agree to this policy and our Terms and Conditions.
2. Enforcement: If Waggingreens believes your content or use of the Services violates our Terms, we may deactivate your content or suspend/terminate your account. We typically notify affected users unless legal or regulatory reasons prevent us from doing so.

15. Food Safety and Hygiene Regulations:

1. Seller Responsibility: Sellers offering dog food on our platform must adhere to food safety and hygiene regulations.
2. Guidelines: Compliance with the Food Standards Agency’s (FSA) guidelines ensures safe production, distribution, and sale of dog and pet food in the UK.
3. Learn More: For detailed information, visit the Pet Food section on the Food Standards Agency website.

Labeling and Composition:

1. Accurate Labelling: Dog food labels must be accurate and informative.
2. Essential Details: Labels should include:

1. Ingredients
2. Nutritional information

iii. Feeding guidelines

1. Allergens (including percentages/quantity)

1. FSA Guidelines: The Food Standards Agency provides specific guidelines for pet/dog food labelling. For further details, refer to their resources Pet food | Food Standards Agency

16. PROHIBITED AND RESTRICTED ITEMS ON WAGGINGREENS

At Waggingreens, we maintain strict guidelines regarding the types of items allowed on our platform. Our policies are designed to ensure safety, legality, and alignment with our community values. Below, we outline prohibited and restricted items, along with the rationale behind our decisions.

 

1. Alcohol, Tobacco, Drugs, and Medical Claims

Prohibited Items:

1. Alcohol: The sale of alcoholic beverages is not allowed on Waggingreens.

iii. Drugs and Drug Paraphernalia: Any substances used for recreational or medicinal purposes, regardless of legality, are not permitted except they are meant for dogs

1. Medical Drugs and Devices: Items claiming to treat, prevent, cure, or diagnose medical conditions violate our policy, except they are for dogs
2. Items Making Medical Claims: Listings that make unverified medical claims are also restricted.

Examples of Prohibited Items:

1. Depictions of alcohol, drugs, or herbal substances in listing photos.
2. Instructions or materials intended to create prohibited substances.

 

1. Animal and Animal Remains

Highly Prohibited:

1. The sale of live animals (of any type) and animal remains is strictly forbidden on Waggingreens.

1. Recalled Pet or Dog Food

Safety First:

1. Items recalled by governments or manufacturers pose health or safety risks and are prohibited.
2. Even if not subject to a recall, pet or dog food that may endanger health or safety is not allowed.

iii. We rely on user reports and government agencies to identify such items.

 

1. Items that Promote or likely to promote Illegal Activity
2. Items that are likely to Promote, Support, or Glorify nudity, violence, hate or racism

Waggingreens’s Discretion

Enforcement:

1. We reserve the right to remove listings that do not align with the spirit of Waggingreens.
2. Violations of these policies may result in suspension or termination of selling privileges.

Sustainable and Environmentally Friendly Standards:

1. Waggingreens ensures that posted materials and pet/dog food meet sustainable and environmentally friendly criteria.

17. Indemnity

By using the Waggingreens platform, you agree to indemnify and hold Waggingreens harmless from any claims or demands made by third parties. This includes related costs and attorneys’ fees arising from:

1. Your Use of the Site or Products: Any actions related to your use of the Waggingreens website or products.
2. Your User Content: Content you create or share on the platform.
3. Violation of These Terms: Breach of the terms outlined here.
4. Interaction with Independent Contractors: Any reliance on advice provided by independent contractors.

Waggingreens reserves the right, at your expense, to assume exclusive defense and control of any matter requiring indemnification. You agree to cooperate with our defense efforts and not settle any matter without our prior written consent. We will make reasonable efforts to notify you of any claims, actions, or proceedings.

18. CLASS ACTION WAIVER

Waggingreens and you both agree that any covered dispute will be submitted to negotiation on an individual basis only.

19. Ethics and Integrity Principles for Waggingreens’s Sellers

At Waggingreens, we prioritize ethics, integrity, and compliance in our business operations. We expect the same from our Sellers, suppliers, and contractors. Our Ethics and Integrity Principles (the “Principles”) outline the behaviors and best practices Sellers must follow when conducting business with Waggingreens.

BUSINESS INTEGRITY

1. Compliance with Laws: Sellers must adhere to all applicable national and local laws and regulations.
2. Daily Assessment: Sellers should actively assess and monitor their business operations to ensure compliance with these Principles.
3. Employee Awareness: Sellers commit to informing their employees about these requirements.

ANTI-BRIBERY AND ANTI-CORRUPTION, FAIR DEALING, AND TRADE

1. Fair Competition: Waggingreens competes fairly and expects the same from Sellers.
2. Anti-Bribery and Anti-Corruption: Sellers must not offer, pay, solicit, or accept bribes, kickbacks, or illegal political contributions.
3. Compliance with Laws: Sellers should comply with anti-money laundering, sanctions, antitrust, and similar laws.
4. Third-Party Relations: Improper payments to Waggingreens employees, government officials, or other third parties are strictly prohibited.

Ethics and Integrity Principles for Waggingreens’s Sellers

At Waggingreens, we believe that all workers in our supply chain and throughout our operations deserve a fair and ethical workplace. We expect our Sellers to uphold the highest standards of human rights and treat their workers with dignity and respect. In addition to the following principles, Sellers should commit to using raw materials sourced with these standards:

1. No Underage Labor:

1. Employed workers must be at least 18 years of age or meet the legally required minimum age.

1. Voluntary Labor:

1. Waggingreens strictly prohibits human trafficking.
2. All labor must be voluntary, ensuring it is not forced, bonded, prison-based, or indentured.

1. Working Hours and Compensation:

1. Sellers must comply with all applicable laws regarding working hours, wages, and benefits.

1. Health and Safety:

1. Sellers are responsible for providing a safe workplace that meets relevant health and safety regulations.

Harassment and Discrimination

1. Sellers should foster a productive, professional environment free from harassment, discrimination, or any other inappropriate conduct.

Respect for the Environment and Communities

1. Sellers should minimize adverse effects on communities, the environment, and natural resources.
2. Safeguarding public health and safety is essential.
3. Sellers must comply with all applicable environmental protection laws.

Governing Agreements

1. These Principles should be read alongside each Seller’s obligations as outlined in any agreements between Waggingreens and the Seller.
2. In case of conflict between these Principles and any such agreement, the agreement shall prevail.

Raising an Ethics or Integrity Concern

1. If a Seller identifies a potential ethics, integrity, or compliance concern involving or affecting Waggingreens, they should:

1. Engage their primary point of contact at Waggingreens or
2. Contact Waggingreens’s Compliance Team via email at [email address] as soon as possible.

1. Sellers are expected to provide reasonable assistance during investigations.
2. Waggingreens strictly forbids retaliation against anyone reporting concerns in good faith.
3. When uncertain, Sellers should seek guidance from their primary point of contact or Waggingreens’s Compliance Team.

 

LAST UPDATED ON: 9th May 2024